There are times when Original Equipment Manufacturer parts (OEM) are delayed from the manufacturer. When this occurs, productivity can be hampered and when MHI is made aware of this by the customer, we go into immediate action.
Below is a letter we received from a long-time client, thanking MHI and one of our Parts Specialists for his hard work in maximizing their productivity.
“I would like to let you know that we recently had an issue with getting a part. This issue did not come from your shop but from the manufacturer. However, this did result in one of our forklifts being out of service. During the time that we were waiting on this part, I communicated to Milton the urgency for us to get this lift back in service. I would like to commend Milton for going out of his way to insure that we received the part as quick as humanly possible.
I personally wanted to let you know that I have always gotten great customer service from your group and I appreciate the effort that it takes to make this happen. I wish each of our vendors took this much pride in their work. Thanks again!”
Joe Swires, Maintenance Planner, Plant 78, Fibers Division
We understand that our job at MHI goes beyond parts acquisition or forklift repair, the bottom line is your productivity. When you have a productivity problem, so do we. And we work as hard for you, as we would for our own business!